|
This course covers the skills, attitude and knowledge required for making / taking a business call. This could be to sell products and services or scheduling appointments.
Whatever the purpose for making / taking a call your staff will need dynamic phone techniques if they are to take your business into the 21st century.
Course Duration
3 hours.
Course Content
| First impressions (the greeting) |
| Professional phone attitude |
| The three channels of communication |
| How the customer hears your smile |
| How to qualify/identify customer needs |
| The impact and importance of the words we use |
| How to actively listen and focus on the customer |
| The farewell and follow up |
A Statement of Attendance will be issued on completion of this course.
|
|
|
